General Terms and Conditions
of Rental
Generalities
Article 1 –Mentions imposed by the law of confidence in the digital economy
This site is published by ‘Ambiance Seine’, SAS des Bièvres. Legal information concerning the host and the publisher of the site, including contact details and any capital and registration information, are provided in the legal notices of this site.
Information regarding the collection and processing of personal data (policy and declaration) is provided in the site’s personal data charter. The site is freely accessible to any internet user, and allows you to consult rental offers and request the reservation of one or more rentals. The booking of a rental or more generally browsing the site implies the acceptance by the internet user of all of these general conditions, who acknowledges that he has fully read them.
This acceptance may consist, for example, for the internet user, of checking the box corresponding to the sentence of acceptance of these general conditions, having for example, the mention ‘I acknowledge that I have read and accepted all the general conditions of the site. Checking this box will be deemed to have the same value as a handwritten signature from the internet user.
The acceptance of these general conditons implies that users have the necessary legal capacity to do so . If the user is a minor or does not have this legal capacity, he declares to have the authorization of a guardian, curator or his legal representative. The internet user recognizes the probative balue of the automatic recording systems of the publisher of this site and unless he provides proof to the contrary, he waives to contest them in the event of a dispute.
The publisher makes available to the Customer, on its site, a privacy charter specifying all the information relating to the use of the Customer’s personal data collected by the Publisher and the rights that the Customer has with respect to these personal data. The data privacy policy is part of the GTCR. The acceptance of these GTCR therefore implies the acceptance of the data privacy policy.
Article 2 - Exemption from the publisher's liability in the context of the execution of this contract
In the event of inability to access the site, due to technical problems or any other nature, the user will not be able to claim damages and will not be able to claim any compensation. The unavailability, even prolonged and without any time limit, of one or more services offered by the site cannot constitute harm to Internet users and cannot in any way give rise to the granting of damages by the publisher of this site. The photographs of the accommodations and services presented on the site have no contractual character, the responsibility of the publisher of this site cannot therefore be engaged if the characteristics of the accommodations differ from the visuals present on the site or if the latter are erroneous or incomplete. The hyperlinks on this site may refer to other websites and the publisher of this site cannot be held liable if the content of these sites contravenese current legislation. Similarly, the publisher of this site cannot be held liable if the visit by the Internet user to one of these sites causes him harm.
Article 3 – Intellectual property rights relating to the elements published on this site
All elements of this site belong to the publisher or a third-party agent, or are used by the publisher on the site with the authorization of their owner. Any copy of logos, textual, pictographic or video content, without this list being exhaustive, is strictly prohibited and is similar to counterfeiting.
Article 4 – Trademarks
The trademarks and logos contained in the site are registered by ‘Ambiance Seine’, or possibly by one of its partners. Any person proceeding with their representations, reproductions, imbrications, diffusions and rebroadcasts incurs the sanctions provided for in articles L713-2 and following of the Intellectual Property Code.
Article 5 - Image rights
You expressly accept and without compensation that Ambiance Seine uses for its promotional needs the photographic media of you and your children that may be taken during the rental period.
Article 5 – Limitation of liability
The publisher of the site, particularly in the online booking process, is only bound by an obligation of means, its liability cannot be incurred for damage resulting from the use of the internet network such as loss of data, intrusion, virus interruption of servie, or others. The publisher of the site, ‘Ambiance Seine’ cannot be held responsible for the non-performance of the contract concluded due to the occurence of a force majeure event. The user expressly admits to using the site at his own risk and under his exclusive responsibility. The site provides the user with information for information purposes only, with imperfections, errors, omissions, inaccuracies and other ambivalences that may exist. In any event, ‘Ambiance Seine’ may not be held liable for :
- any direct or indirect damage, in particular with regard to loss of profits, loss of earnings, loss of customers, data that may result, among other things, from the use of the site, or on the contrary form the impossibility of its use.
- A malfunction, unavailability of access, misuse, poor configuration of the user’s computer or the use of a browser that is little used by the user, content, advertisements and other links or external sources accessible by the user from the site.
Article 6 – Use of cookies
A ‘Cookie’ allows the identification of the user of a site, the personalization of his consultation of the site and the acceleration of the display of the site by saving a data file on his computer. The site is likely to use ‘Cookies’ mainly to : permet l’identification de l’utilisateur d’un site, la personnalisation de sa consultation du site et l’accélération de l’affichage du site grâce à l’enregistrement d’un fichier de données sur son ordinateur. Le site est susceptible d’utiliser des « Cookies’ principalement pour
- obtain navigation statistics in order to improve the user experience ;
- And, allow access to content that is not accessible without memory of the user’s actions (in particular in the booking process). The user acknowledges being informed of this practice and authorizes the publisher of the site to use it. The publisher undertakes never to communicate the content of these ‘Cookies’ to third parties, except in the event of a legal requisition. The user can refuse the recording of ‘Cookies’ or configure his browser to be warned in advance of the acceptance of ‘Cookies’. To do this, the user will configure his browser for : Internet Explorer / Safari / Google chrome / Firefox / Opera
Article 7 – Booking process and conclusion of the booking contract
The ‘Basket’ defined below is the immaterial object containing all the servives selected by the site user with a view to making a reservation. As soon as the internet user considers that he has selected and added to his basket all the services he wishes to book, he will have the possibility of validating his booking. The customer will then be redirected to a summary page whare he/she will be informed of the number and characteristics of the nights booked, their unit price as well as the other services. To validate the order, the customer must tick the box indicating acceptance of the present terms and conditions and click on the validation button. The rental contract is drawn up at the time of online booking. The customer will then be redirected to a page in which she/he will have to fill in the fields of the reservation form. In this latter case, he/she will be asked to enter a certain number of personl details, which are necessary for the reservation process to run smoothly. The customer will then be able to confirm the booking with the site, and the user will be given payment instructions to complete the booking. ONce payment has been received, the reservation becomes firm and the present contract is concluded. Once the booking is confirmed, the user will recieve a booking confirmation e-mail, reminding him/her of the content of the booking and the services requested, and the price.
You will be asked to pay a deposit on arrival, the amount of which depends on the item rented.
Article 8 - Data Protection and Freedoms
In accordance with the General Data. Protection Regulation (GDPR) adopted by the European Parliament on April 14, 2016, and the French Data Protection and Freedomas Act of January 6, 1978 relating to information technology, files and civil liberties, any person has the right to access and rectify information held about them.
Article 9 – Archiving
The company’s computerized records will be kept for a maximum period of 5 years, in reasonable security conditions and considered by the parties as proof of communications, orders, payments and transactions between the parties. The Customer is informed that his IP address is recorded at the time of booking.
Unless proven otherwise, the data recorded in the Host’s computer system constitute proof of all transactions concluded with the Customer. Thus, the entry of banking information, acceptance of the GTCR, the tariff terms of conditions of Sale or the of the rate or the Reservation Request, has, between the company and the Customer, the same value as a handwritten signature on paper.
Article 10 – Framing of conditions
If a provision of the General Rental Conditions is deemed illegal, void or for any other reason inapplicable, then this provision will be deemed severable from the Conditions and will not affect the validity and applicability of the remaining provisions. These present conditions describe the entire agreement between the user and the website. They replace all prior or contemporaneous witten or oral agreements. The Terms and Conditions are not assignable, transferable or licensable by the User himself.
A printed version of the Terms and Conditions and of all notices given in electronic form may be resquested in judicial or administrative proceedings relating to the Terms and Conditions. The parties agree that all correspondence relating to these Terms of Use must be written in the French language.
Article 11 – Notifications
Any notification or notice concerning these Terms and Conditions, the legal notices or the personal data charter must be made in writing and must be delivered in person, by registered or certified mail, by the Post Office or any other nationally recognized courier service that allows you to regularly track your packages, or by email to the addresses indicated in the legal notices of the site, specifying your name, first name, contact details and subject of the notice.
Article 12 – Complaints
Any complaint related to the use of the website, the service, or any other related service, the pages of the site on possible social networks or the general conditions, legal notices or personal data charter must be filed within 365 days following the day of origin of the problem source of complaint, and this regardless of any law or rule of law to the contray. In the event that such a claim has not been filed within the following 365 days such a claim will be forever inapplicable in court.
Article 13 - Applicable law - Language
These General Rental Conditions and the operations resulting from them are governed by and subject to French Law.
In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.
In the event of a dispute and in the event that no solution has emerged during an amicable arrangement, the courts of Melun (77) shall have sole jurisdiction.
Rental of apartments
Article 1 – Characteristics of accommodation services
The accommodation offered is that which appears on the pages of the site. Accomodations are offered within the limit of places available. Each accommodation is accompanied on the site by a description established by the owner. The photographs of the accommodations offered reflect a faithful image of the accommodations but are not contractual as they cannot ensure a perfect similarity with reality.
Article 2 – Rates / Booking payment information
The prices of the accommodations listed on the site are in €; inclusive of all taxes, including the VAT applicable on the day of the order, as well as the tourist tax, the amount of which is communicated by the Tourist Office.
‘Ambiance Seine’ reserves the right to pass on any Tax changes to the pice of accommodation. The owner also reserves the right to modify its prices at any time. Nevertheless, the price shown on the site on the day of the order will be the only price applicable to the purchaser.
The customer can place an order on this site and pay either the total amount or a deposit of 30% at the time of booking. Payment can be made by Visa or Mastercard. The balance must be paid by credit card on the day of arrival. Credit card payments are made via secure transactions provided by BNP Paribas-Axepta. The host has no access to any data relating to the user’s mean’s of payment.
Article 3 - Length of stay
The customer signing this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises at the end of the stay.
Article 4 – Visitor's opinions and comments
Internet users can post a review/comment on Ambiance Seine’s Google page.
Article 5 – Conditions for cancelling the reservation
Cancellation by the customer :
Any cancellation must be notified to the owner as soon as possible by e-mail with acknowledgement of receipt.
Cancellation by the customer will incur variable charges depending on the date of cancellation. The following scales applies.
Reservations may be cancelled free of charge up to 14 days before arrival. After that date, the booking is due.
Cancellation by the owner of the accommodation :
If the owner wishes to cancel the reservation before the beginning of the stay, the customer will be informed as soon as possible by e-mail or telephone. Without prejudice to any claims for damages, the customer will be immediately reimbursed for all sums paid at the time of booking or subsequently relating to this booking.
The contract is therefore definitively concluded upon the booking being made by the Customer according to the terms specified in the General Rental Conditions.
Article 6 – Conditions of stay, rules of life and respect for the premises
The arrival and departure times are displayed on the site, and the customer is asked to inform us of their arrival time as soon as theyr are aware of it. The Customer must arrive on the day mentioned on the booking confirmation received. In the event of late or delayed arrival, the customer must notify the owner.
Ambiance Seine thanks its customer to :
1-not to cause any disturbance to neighbors due to parties or any other event.
2-return the accommodation in good condition.
3- Under no circumstances may rentals be made to third parties
The accommodation offers presented on the site are for a specific or maximum number of people. If the number of customers exceeds the number stated in the description of the accommodation or the order confirmation, the owner is able to refuse the addtional customers or request the payment of an additional sum. This refusal may in no case be considered as a modification or termination of the contract at the initiative of the owner, so that in the event of the departure of a number of customers greater than those refused, no refund can be considered.
Premises are entirely non-smoking.
Article 7 – Pets welcome
When booking, the customer is required to indicate whether a pet will accompany them as additional charges will apply.
Pet owners are responsible for any damage to the accommodation that their pets may cause. In the event of the owner refusing to accommodate certain animals on the accommodation premises, this refusal may in no case be considered as a modification or termination of the contract at the owner’s initiative, so that in the event of the customer’s departure, no refund may be considered.
Specific terms of stay for pets may be specified by the owner in the internal regulations.
Article 8 – Security deposit
A security deposit of 500 € will be required when the keys are handed over. This deposit will be made by bank transfer.
The bank imprint is cancelled at the time of departure after inventory.
Article 9 - Insurance
The tenant is responsible for all damage cause by him/her. He is required to take out holiday insurance to dover these risks.
Bike rental
Article 1 - Modification or cancellation
In the event that Ambiance Seine has to cancel your reservation due to mechanical breakdowns or risky weather conditons, you will be informed and your reservation will either be postponed or terminated by a refund of your reservation.
Article 2 - Suitability
The lessee undertakes to use the bicycle as a responsible person. He/she must comply with current road regulations and the instructions given by the rental company.
The rental company reserves the right to refuse access to the bike if the person concerned does not appear to be capable of assuming this responsibility. As the consumption of alcohol and/or narcotics is forbidden on the bike, the rental company reserves the right to refuse access to the bike to any person whose behavior suggests irresponsible behaviour.
The lessee must be of legal age and have taken out a private civil liability policy valid on the day of rental. He/she is responsible for the bicycles and eht people with him/her. Monors must be accompanied by an adult. The lessee must, among other things, ensure the safety of the child accompanying him/her by making him/her wear the helmet provided.
The subletting of the bicycle is strictly forbidden.
Article 3 - Acceptance and conditions of use
The customer undertakes to use the rented equipment prudently, without danger to third parites and in accordance with the Highway Code and safety regulations. The customer shall at all times be liable for any personl injury or damage caused by the use of the rented equipment (article 1242 of the Civil Code). Ambiance Seine cannot be held responsible for damage cause or suffered by the customer during the use of the rented equipment.
The equipment may not be used in competitions or for any purpose similar to a competition.
In the event of accidental damag, loss, theft or improprer handling of the equipment, the customer is responsible of repair costs. In the event of total damage or loss, the customer is liable for the replacement value of the equipment which will be invoiced in accordance with the rates in force ans displayed in the store.
Article 4 - Insurance
Insurance is the responsibility of the lessee. By signing (or accepting the conditions on the internet) the rental contract, the lessee confirms that he has adequately covered the risks associated with the use of the rented equipment. The equipment is not insured by the lessor against theft and breakage under this contract. It is therefore up to the lessee to protect himself from the risks in the event of damage caused to the equipment. If the customer doesn’t wish to take an helmet, this is his responsibility.
Article 5 - Breakdowns / damages
The bike and the equipment provided are returned to the lessor in the condition in which it was entrusted to him, the initial inventory-condition report being final. The return inventory is established jointly. Any deterioration noted or loss of equipment provided will be invoiced. Bicycles must be returned clean ; a surcharge of 10 € will be deducted from the deposit if the bicycle is returned soiled.
If it is found that the breakdown is attributable to the lessee, the lessor reserves the right to take any legal action to repair the damage suffered. In the event of abandonment of the bike, the lessor reserves the right to request payment of the costs incurred to recover the abandoned equipment.
Article 6 - Bike return
The lessee is required to return the equipment to the lessor at the end of the rental period defined in the rental contract and during opening hours.
The equipment and all accessories made available by the rental company (helmets, anti-theft, repair kit, bag, etc.) must be returned to the rental company in the same condition as that in which they were delivered.
If the rental time is exceeded, a surcharge of 5 Euros per 1/2 hour will be applied.
Electric boat rental
Article 1 - Deposit and insurance
As mentioned in the GTCR, a deposit of 300 € is required on arrival of the crew. This deposit will be deducted from the deductible amount of the insurance policy taken out by the lessor. The purpose of this deposit is to cover damage to the hired boat and/or loss of the equipment provided, attributable to the customer and not covered by the insurance. These elements will be estimated at the posted rates.
In any event, the amount corresponding to the deductible remains payable by the lessee in the event of damage, even if the deposit has not been paide. Ambiance Seine dclares that it has taken out an all-riks insurance policy (the cost of which is included in the rental price) guaranteeing the customer against damage to the boat and accessories, total theft and hijacking, and partial theft. The hirer remains his own insurer up to the amount of the deductible. A copy of the insurance contract is available to the lessee, who is deemed to be familiar with its contents. A copy of the insurance contract is available to the policyholder, who is deemed to be familiar with its contents.
Ambiance Seine accepts no responsibility for loss or damage to the lessee’s personal property or that of other passengers.
Personal insurance may be taken out by the lessee to cover these risks.
In any event, the insurance will not cover the policyholder’s civil liability and any damage, losses or other expenses resulting from intentional or inexcusable misconduct, driving under the influence of alcohol and/or durgs, infringement of the river navigation code or failure to the navigation zone.
Article 2 - Suitability and navigation area
The lessee agrees to use the boat as a responsible skipper. He must comply with the regulations in force and the instructions provided by the lessor.
The lessor reserves the right to refuse to make the boat available if the crew chief does not seem able to assume this responsibility. Since the consumption of alcohol and/or narcotics is prohibited, the lessor reserves the right to refuse access to its boats to any person whose behavior on land suggests irresponsible behavior on the water, which could put other users in a dangerous situation.
The crew chief must be of legal age. He is responsible for the boat and the people sailing with him/her. Minors under 16 years of age may only drive the boat without a license, if they are actually on board and under the responsibility of the crew chief named in the contract.
A life jacket will be given to each person before boarding. Ambiance Seine accepts no liability for the non-use of life jackets. Sailing instructions are given to the crew chief before departure.
It is strictly forbidden to sublet the boat. It is also forbidden to deliberately hit the banks or other boats. Swimming from the boat is possible. However, Ambiance Seine doesn’t accept any responsibility for accidents or health problems.
Article 3 - Modification or cancellation
In the event that Ambiance Seine should cancel the reservation due to mechanical breakdowns or weather conditions representing a risk, you will be informed and it will be necessary to either terminate your reservation by a refund or by a proposed postponement.
Article 4 - Taking charge and sailing conditions
The lessor undertakes to provide the lessee with a seaworthy boat, equipped and insured in accordance with current legislation for the intended category of navigation. The lessor reserves the right to cancel reservations or to refuse a charter if weather, sailing or technical conditions so require.
In the event of late availability at the time of booking, for whatever reason, the rental price will be recalculated on the basis of the boat’s availability time, without the lessee being entitled to claim any compensation. No refunds will be made for early returns.
The customer undertakes to take on board only the authorized number of persons, and to use the boat solely for pleasure sailing (fishing is prohibited from the boat). Pets are allowed on board.
In the event of the boat for any other activity (trade, fishing, transport or other), the customer expressly releases the owner from any liability, as owner or otherwise, for any breach of these prohibitions and shall be solely liable to the competent authorities for any lawsuits, prosecutions, fines and confiscation incurred by him as a result, even in the event of involuntary fault on his part.
In the event of confiscation, the customer will be required to reimburse the new value of the boat within 8 days. In the event of proven misconduct (failure to follow the itinerary, irresponsible use of the boat or any other misconduct), the customer alone will be liable for any fines incurred and any legal action taken, as well as the reimbursement of any damage incurred and any loss of profit for the lessor.
Article 5 - Breakdown, damage, accident, boat abandonment
In the event of breakdown, damage or accident, the customer is required to notify Ambiance Seine immediately, who will give him/her instructions on how to proceed. A breakdown service is available to the customer by telephone. However, a charge will be made for this service in the event of misconduct on the part of the customer. Any loss of use resulting from a breakdown not attributable to the customer will be settled prorata to the rental time completed.
If it is established that the breakdown is attributable to the customer, Ambiance Seine reserves the right to retain the sums paid by way of deposit, the amount of which does not constitute a limit of liability enforceable against Ambiance Seine, who always retains the right to exercise any recourse for compensation for damage suffered. In the event of abandonment of the boat, except in the case of sudden impassability of the waterway, the lessor reserves the right to retain the deposit.
Article 6 - Restitution of the boat
The boat must be returned at the contractually agreed time and place, except in cases of force majeure. The crew chief must provide a safety margin for the return, guaranteeing that the return time will be respected. If the rental time is exceeded, the rental period will be subject to a surcharge of 1/2 hour at 20 € per 1/2 hour.
The boat and equipment are to be returned to Ambiance Seine in the condition in which they were handed over. Any damage or loss of equipment will be invoiced in accordance with the supplier’s rate. The boat must be returned clean ; a flat-rate surcharge of 30 € will be invoiced if the boat is returned soiled. If the boat is returned in perfect condition, the deposit is refunded in full.
Article 7 - Modification / cancellation
If Ambiance Seine has to cancel a reservation due to mechanical breakdowns or weather conditions, you will be informed and you will either have to cancel your reservation and obtain a refund, or agree to a postponement.
Kayak / paddleboard rental
Article 1 - Ability and navigation area
The customer undertakes to use the kayak and/or paddleboard as a responsible skipper. The customer must comply with the regulations in force and with the insturctions given by the lessor. The Boat owner reserves the right to refuse to make the kayak and/or Paddleboard available to the Hirer if the crew leader does not appear to be capable of assuming this responsibility. As the consumption of alcohol and/or narcotics is forbidden, the crew leader reserves the right to refuse access to his kayak and/or paddle to any person whose behvior on land suggests irresponsible behavior on the water, which could put other users in a dangerous situation. The crew leader must be of legal age. He/she is responsible for the kayak and/or paddleboard and the people sailing with him/her. Lifejackets must be worn for anyone ‘on board’. A lifejacket will be given to each person before boarding. The rental company accepts no responsiblity for the wearing of life jackets. The crew chief will take possesion of the kayak and/or paddleboard after having read the navigation instructions. It is strictly forbidden to deliberately hit the banks or other boats. Kayaks may be used for swimming. However, Ambiance Seine accepts no responsibility for accidents or health problems and loss of equipment.
Article 2 - Taking charge and sailing conditions
The rental company undertakes to provide the crew chief with a seaworthy kayak and/or paddleboard, equpped in accordance with current legislation for the intended category of navigation. The rental contract and general rental conditions are drawn up at the time of online booking. At the time of pick-up, an inventory of the kayak and/or paddleboard is carried out by the parties to the contract. The equipment provided corresponds to that listed at the time of booking.
In the event of late availability at the time of booking, for whatever reason, the rental price will be recalculated o the basis of the availability time of the kayak and/or Paddleboard, without the renter being entitled to claim any compensation. Early return does not give rise to reimbursement.
The crew leader undertakes to take on board only the number of people authorized, and to use the Kayak and/or Paddleboard only for pleausr sailing (fishing is forbidden from the kayak and/or Paddleboard). Animals may board the Kayak under certain conditions.
In the event of use of the Kayak or Paddleboard for any other activity (trade, fishing, transport or other), the customer expressly releases the owner from any liability, as owner or otherwise, arising from a breach of these prohibitions and shall be solely liable to the relevant authorities for any lawsuits, prosecutions, fines ddand confiscation incurred by him/her as a result, even in the event of unintentional fault on his/her part.
In the event of confiscation, the crew leader will be required to reimburse the new value of the kayak and/or paddleboard within 8 days. In the event of proven misconduct (failure to follow the itinerary, irresponsible use of the boat or any other misconduct), the customer alone will be liable for any fines incurred and any legal action taken, as well as the reimbursement of any damage incurred and any loss of profit for the lessor.
Article 3 - Breakdown, damage, accident, abandonment
In the event of breakdown, damage or accident, the customer is required to notify Ambiance Seine immediately, who will give him/her instructions on how to proceed. A breakdown service is available to the customer by telephone. However, a charge will be made for this service in the event of misconduct on the part of the customer. Any loss of use resulting from a breakdown not attributable to the customer will be settled prorata to the rental time completed.
If it is established that the breakdown is attributable to the customer, Ambiance Seine reserves the right to seek compensation for any damage suffered. In the event of abandonment of the kayak or paddleboard, except in the the case of sudden impassability of the waterway, the rental company reserves the right to demand payment of the costs incurred in recovering the abandoned equipment.
Article 4 - Insurance
Insurance is the responsibility of the lessee. By signing the rental contract, the lessee confirms that he/she has adequately covered the risks associated with the use of the rented equipment. The equipment is not insured by the lessor against theft or breakage. It is therefore the responsibility of the customer to protect himself/herself to cove the risks in the event of damage to the equipment.
Article 5 - Return of equipment
The kayak and/or paddleboard must be returned at the contractually agreed time and place, except in the event of force majeur. The crew leader must allow a margin of security for the return, guaranteeing that the return time will be respected. If the rental time is exceeded, a surcharge will be applied per 1/2 hour at a cost of 5€ per 1/2 hour.
The Kayak and/or PaddleBoard as well as the equipment provided, must be returned to Ambiance Seine in the condition in which it was entrusted to him, the initial inventory being taken as proof. The return inventory will be drawn up by both parties. Any loss or damage to equipment will be billed according to the supplier’s rates.
Article 6 - Modification ou annulation
If Ambiance Seine has to cancel a reservation due to mechanical breakdowns or weather conditions, you will be informed and you will either have to cancel your reservation and obtain a refund, or agree to a postponement.